Refund and Cancellation Policy

We provide SEO and GEO services (visibility in search engines and in AI search such as Google AI Overviews, ChatGPT and Perplexity). The team delivers them using our own software platform. We offer monthly retainers and fixed-term engagements, for example a 3-month SEO engagement paid in instalments. We also sell sponsored posts: sponsored articles placed on our own sites.

The scope, price, payment schedule and minimum term of each engagement are agreed in a written proposal, order form or email, and we bill by invoice.

Our services are delivered digitally. Deliverables are reports, content, and technical recommendations or changes, shared by email, shared documents or the Mission Growth platform. No physical goods are shipped.

The start date and delivery schedule are set out in the proposal, order form or email we agree with you. Some work can start only after you give us the access we need, such as your website, CMS, analytics or Search Console.

We send invoices through Airwallex Billing. Each invoice states the currency, the amount and the due date, which is currently 7 days from the invoice date. We may invoice in EUR, USD, TRY or another currency stated on the invoice.

You can pay by card (Visa, Mastercard, Apple Pay, Google Pay) on the hosted invoice page provided by Airwallex, or by bank transfer to the account shown on the invoice.

• Before work starts: if you cancel before we start the work, the fees you paid are refunded in full.
• After work starts: once work has started, the fees for the minimum term are not refunded, and neither are content we have delivered or months that have been completed.
• After the minimum term: if you cancel a retainer, fees you prepaid for months after the end of your 30-day notice period are refunded.
• Sponsored posts: a sponsored post is refundable in full before it is published. After publication it is not refundable.

If you cancel during the minimum term after work has started, the fees for the minimum term remain payable, including instalments not yet invoiced.

Email contact@missiongrowth.io and include the invoice number. We confirm whether the request qualifies under this policy and tell you the outcome in writing.

Approved refunds go back to the original payment method. Card refunds are processed through Airwallex. We issue the refund within 10 business days of approval. Your bank or card network may need additional days to show it on your statement. If you paid by bank transfer, we refund to the account the payment came from.

Each engagement has a minimum term, stated in the proposal or order form. After the minimum term, either party may cancel a retainer with 30 days' written notice. Email contact@missiongrowth.io to give notice.

Cancellation stops future invoices from the end of the notice period. It does not entitle you to a refund of work already started, of months already completed, or of fees for the minimum term.

If you have a problem with an invoice or a service, please contact us at contact@missiongrowth.io before opening a dispute with your card issuer. We will work with you to resolve it.

A chargeback on a valid invoice that you have not disputed with us makes you liable for the invoiced amount plus any dispute fees we are charged.

Questions about this policy: contact@missiongrowth.io. Mission Growth Limited, Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong.